Refund policy

Return Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it:  unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Once your return request is approved, the item must be returned to the Ethic Gifts LLP warehouse in undamaged condition within 5 days of the approval.

To start a return, you can contact us at info@ethicgifts.com. Please note that returns must be sent to the following address:

Ethic Gifts LLP
Ground Floor, No. 82/93, Ramaswamy Street,
Parrys, Chennai, Tamil Nadu – 600001

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info@ethicgifts.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about whether your item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once Ethic Gifts LLP has received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@ethicgifts.com.